ISO/IEC 25010:2023
(Main)Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — Product quality model
Systems and software engineering — Systems and software Quality Requirements and Evaluation (SQuaRE) — Product quality model
This document defines a product quality model, which is applicable to ICT (information and communication technology) products and software products. The product quality model is composed of nine characteristics (which are further subdivided into subcharacteristics) that relate to quality properties of the products. The characteristics and subcharacteristics provide a reference model for the quality of the products to be specified, measured and evaluated. NOTE 1 In this document, a product refers to an ICT product that is part of an information system. ICT product components include subsystems, software, firmware, hardware, data, communication infrastructure, and other elements that are part of the ICT product. This model can be used for requirements specification and evaluation of the target products’ quality throughout their lifecycle by several stakeholders, including developers, acquirers, quality assurance and control staff and independent evaluators. Activities in the product lifecycle that can benefit from the use of this model include: — eliciting and defining product and information system requirements; — validating the comprehensiveness of requirements definition; — identifying product and information system design objectives, and design necessary process for achieving quality; — identifying product and information system testing objectives; — identifying quality control criteria as the part of quality assurance; — identifying acceptance criteria for a product and/or an information system; — establishing measures of product quality characteristics in support of these activities. NOTE 2 Usage of the quality model for measurement is explained in Annex C.
Ingénierie des systèmes et du logiciel — Exigences de qualité et évaluation des systèmes et du logiciel (SQuaRE) — Modèles de qualité du produit
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INTERNATIONAL ISO/IEC
STANDARD 25010
Second edition
2023-11
Systems and software engineering —
Systems and software Quality
Requirements and Evaluation
(SQuaRE) — Product quality model
Ingénierie des systèmes et du logiciel — Exigences de qualité et
évaluation des systèmes et du logiciel (SQuaRE) — Modèles de qualité
du produit
Reference number
ISO/IEC 25010:2023(E)
© ISO/IEC 2023
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ISO/IEC 25010:2023(E)
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
© ISO/IEC 2023 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC 25010:2023(E)
Contents Page
Foreword .iv
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Product quality model .9
4.1 Product quality model structure . 9
4.2 Targets of the product quality model . 10
5 Relationship to the quality-in-use model .11
Annex A (informative) Comparison with the product quality model in ISO/IEC 25010:2011.13
Annex B (informative) Example of mapping to dependability .15
Annex C (informative) Using the quality model for measurement .17
Annex D (informative) Quality from different stakeholders’ perspectives .19
Bibliography .21
iii
© ISO/IEC 2023 – All rights reserved
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ISO/IEC 25010:2023(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical
activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work.
The procedures used to develop this document and those intended for its further maintenance
are described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria
needed for the different types of document should be noted. This document was drafted in
accordance with the editorial rules of the ISO/IEC Directives, Part 2 (see w
...
FINAL
INTERNATIONAL ISO/IEC
DRAFT
STANDARD FDIS
25010
ISO/IEC JTC 1/SC 7
Systems and software engineering —
Secretariat: BIS
Systems and software Quality
Voting begins on:
2023-08-25 Requirements and Evaluation
(SQuaRE) — Product quality model
Voting terminates on:
2023-10-20
RECIPIENTS OF THIS DRAFT ARE INVITED TO
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
DOCUMENTATION.
IN ADDITION TO THEIR EVALUATION AS
Reference number
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO-
ISO/IEC FDIS 25010:2023(E)
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN-
DARDS TO WHICH REFERENCE MAY BE MADE IN
NATIONAL REGULATIONS. © ISO/IEC 2023
---------------------- Page: 1 ----------------------
ISO/IEC FDIS 25010:2023(E)
FINAL
INTERNATIONAL ISO/IEC
DRAFT
STANDARD FDIS
25010
ISO/IEC JTC 1/SC 7
Systems and software engineering —
Secretariat: BIS
Systems and software Quality
Voting begins on:
Requirements and Evaluation
(SQuaRE) — Product quality model
Voting terminates on:
COPYRIGHT PROTECTED DOCUMENT
© ISO/IEC 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
RECIPIENTS OF THIS DRAFT ARE INVITED TO
ISO copyright office
SUBMIT, WITH THEIR COMMENTS, NOTIFICATION
OF ANY RELEVANT PATENT RIGHTS OF WHICH
CP 401 • Ch. de Blandonnet 8
THEY ARE AWARE AND TO PROVIDE SUPPOR TING
CH-1214 Vernier, Geneva
DOCUMENTATION.
Phone: +41 22 749 01 11
IN ADDITION TO THEIR EVALUATION AS
Reference number
Email: copyright@iso.org
BEING ACCEPTABLE FOR INDUSTRIAL, TECHNO
ISO/IEC FDIS 25010:2023(E)
Website: www.iso.org
LOGICAL, COMMERCIAL AND USER PURPOSES,
DRAFT INTERNATIONAL STANDARDS MAY ON
Published in Switzerland
OCCASION HAVE TO BE CONSIDERED IN THE
LIGHT OF THEIR POTENTIAL TO BECOME STAN
DARDS TO WHICH REFERENCE MAY BE MADE IN
ii
© ISO/IEC 2023 – All rights reserved
NATIONAL REGULATIONS. © ISO/IEC 2023
---------------------- Page: 2 ----------------------
ISO/IEC FDIS 25010:2023(E)
Contents Page
Foreword .iv
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Product quality model .9
4.1 Product quality model structure . 9
4.2 Targets of the product quality model . 10
5 Relationship to the quality-in-use model .11
Annex A (informative) Comparison with the product quality model in ISO/IEC 25010:2011.13
Annex B (informative) Example of mapping to dependability .15
Annex C (informative) Using the quality model for measurement .17
Annex D (informative) Quality from different stakeholders’ perspectives .19
Bibliography .
...
FINAL DRAFT INTERNATIONAL STANDARD
ISO/IEC FDIS 25010
ISO/IEC JTC 1/SC 7
Secretariat: BIS
Date: 2023-07-0608-11
Systems and software engineering — Systems and software
Quality Requirements and Evaluation (SQuaRE) — Product quality
model
FDIS stage
---------------------- Page: 1 ----------------------
ISO/IEC FDIS 25010:2023(E)
© ISO/IEC 20222023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this
publication may be reproduced or utilized otherwise in any form or by any means, electronic or mechanical,
including photocopying, or posting on the internet or an intranet, without prior written permission. Permission can
be requested from either ISO at the address below or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: + 41 22 749 01 11
EmailE-mail: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ii © ISO/IEC 2023 – All rights reserved
© ISO/IEC 2023 – All rights reserved
---------------------- Page: 2 ----------------------
ISO/IEC FDIS 25010:2023(E)
Contents Page
Foreword . iv
Introduction . vi
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Product quality model . 11
4.1 Product quality model structure . 11
4.2 Targets of the product quality model . 13
5 Relationship to the quality-in-use model . 15
Annex A (informative) Comparison with the product quality model in ISO/IEC 25010:2011 . 17
Annex B (informative) Example of mapping to dependability . 20
Annex C (informative) Using the quality model for measurement . 22
Annex D (informative) Quality from different stakeholders’ perspectives . 25
Bibliography . 27
Foreword iv
Introduction v
1 Scope 1
2 Normative references 1
3 Terms and definitions 2
4 Product quality model 8
4.1 Product quality model structure 8
4.2 Targets of the product quality model 9
5 Relationship to the quality-in-use model 10
Annex A (informative) Comparison with the product quality model in ISO/IEC 25010:2011 11
Annex B (informative) Example of mapping to dependability 13
Annex C (informative) Using the quality model for measurement 14
Annex D (informative) Quality from different stakeholders’ perspectives 16
Bibliography 18
© ISO/IEC 2023 – All rights reserved iii
© ISO/IEC 2023 – All rights reserved iii
---------------------- Page: 3 ----------------------
ISO/IEC FDIS 25010:2023(E)
Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that are
members of ISO or IEC participate in the development of International Standards through technical
committees established by the respective organization to deal with particular fields of technical activity.
ISO and IEC technical committees collaborate in fields of mutual interest. Other international
organizations, governmental and non-governmental, in liaison with ISO and IEC, also take part in the
work.
The procedures used to develop this document and those intended for its further maintenance are
described in the I
...
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