ISO/IEC 30105-3:2016/Amd 1:2020

INTERNATIONAL ISO/IEC
STANDARD 30105-3
First edition
2016-11-15
AMENDMENT 1
2020-03
Information technology — IT
Enabled Services-Business Process
Outsourcing (ITES-BPO) lifecycle
processes —
Part 3:
Measurement framework (MF) and
organization maturity model (OMM)
AMENDMENT 1
Technologies de l'information — Processus du cycle de vie de la
délocalisation du processus d'affaires des services activés par IT —
Partie 3: Modèle de maturité de l'organisation (OMM) et cadre de
mesure (MF)
AMENDEMENT 1
Reference number
ISO/IEC 30105-3:2016/Amd.1:2020(E)
©
ISO/IEC 2020

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ISO/IEC 30105-3:2016/Amd.1:2020(E)

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ii © ISO/IEC 2020 – All rights reserved

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ISO/IEC 30105-3:2016/Amd.1:2020(E)

Foreword
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iso/ foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 40, IT Service Management and IT Governance.
A list of all parts in the ISO/IEC 30105 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
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© ISO/IEC 2020 – All rights reserved iii

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ISO/IEC 30105-3:2016/Amd.1:2020(E)
Information technology — IT Enabled Services-Business
Process Outsourcing (ITES-BPO) lifecycle processes —
Part 3:
Measurement framework (MF) and organization maturity
model (OMM)
AMENDMENT 1
Page 2, Clause 3
Add the following definition entry (to reflect the definition in ISO 9000:2015):
3.1
organization
person or group of people that has its own functions with responsibilities, authorities and
relationships to achieve its objectives
[SOURCE: ISO 9000:2015, 3.2.1, modified — Notes 1 and 2 to entry have not been included.]
Page 2, Clause 3
Add the following definition entry:
3.2
organization unit
identified part of an organization that deploys one or more processes that operate within a coherent
set of business goals, and which forms the basis for the scope of an assessment
Note 1 to entry: An organization’s unit is typically part of a larger organization, although in a small
organization, the organization’s unit may be the whole organization.
Page 4, Clause 5
Delete the third paragraph which was a dupl
...