CEN ISO/TR 9241-100:2023
(Main)Ergonomics of human-system interaction - Part 100: Overview of ISO 9241 software ergonomic standards (ISO/TR 9241-100:2023)
Ergonomics of human-system interaction - Part 100: Overview of ISO 9241 software ergonomic standards (ISO/TR 9241-100:2023)
This document provides an overview of ISO 9241 software ergonomic standards in the form of executive summaries of these standards, in particular the parts in the ISO 9241-1XX family of documents. In addition, it provides executive summaries for ISO 9241-11, ISO 9241-210 and ISO 9241-220, which have specific relevance to the design of software-based interactive systems.
This document is intended for the following types of users:
— managers, who are involved in planning and managing product, system and/or service development projects, who are to be informed on the human-centred design approach and on guidance on software ergonomics;
— developers, who will apply the guidance in these documents during the development process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user interface design roles (including interaction designers, information architects, user interface designers, visual designers and content creators), who will apply the guidance in these documents during the creation and design process (either directly, based on training, or by using tools and style guides which incorporate the guidance);
— user researchers, who are responsible for identifying user needs and inform context of use of a product, system or service;
— evaluators, who are responsible for ensuring that products, systems or services meet the recommendations contained in these documents;
— buyers, who will reference these documents in contracts during product procurement;
— designers of user interface development tools and style guides to be used by user interface designers and developers.
While the documents are applicable to all types of interactive systems, they do not cover the specifics of every context of use, such as safety critical systems and collaborative work.
Ergonomie der Mensch-System-Interaktion - Teil 100: Überblick über Normen zur Software-Ergonomie (ISO/TR 9241-100:2023)
Ergonomie de l’interaction homme-système - Partie 100: Vue d’ensemble des normes ISO 9241 relatives à l’ergonomie des logiciels (ISO/TR 9241-100:2023)
Le présent document offre une vue d’ensemble des normes ISO 9241 relatives à l’ergonomie des logiciels sous la forme de résumés de ces normes, en particulier les parties de la famille de documents ISO 9241-1XX. Il fournit également des résumés de l’ISO 9241-11, l’ISO 9241-210 et l’ISO 9241-220, qui ont une pertinence spécifique pour la conception de systèmes interactifs basés sur des logiciels.
Le présent document s’adresse aux types d’utilisateurs suivants:
— les directeurs, qui sont impliqués dans la planification et la gestion des projets de développement de produits, de systèmes et/ou de services, et qui doivent être informés de l’approche de conception centrée sur l’opérateur humain et des recommandations relatives à l’ergonomie des logiciels;
— les développeurs, qui appliqueront les recommandations de ces documents lors du processus de développement (soit directement, sur la base d’une formation, soit en utilisant des outils et des guides de style qui intègrent les recommandations);
— les rôles liés à la conception d’interfaces utilisateur (y compris les concepteurs de systèmes interactifs, les architectes de l’information, les concepteurs d’interfaces utilisateur, les concepteurs visuels et les créateurs de contenu), qui appliqueront les recommandations de ces documents lors du processus de création et de conception (soit directement, sur la base d’une formation, soit en utilisant des outils et des guides de style qui intègrent les recommandations);
— les analystes de l’expérience utilisateur, qui sont chargés d’identifier les besoins des utilisateurs et qui renseignent sur le contexte d’utilisation d’un produit, d’un système ou d’un service;
— les évaluateurs, qui sont tenus de s’assurer que les produits, les systèmes ou les services sont conformes aux recommandations contenues dans ces documents;
— les acheteurs, qui se réfèreront à ces documents dans les contrats lors de l’achat du produit;
— les concepteurs d’outils de développement d’interfaces utilisateur et de guides de style destinés à être utilisés par les concepteurs et les développeurs d’interfaces utilisateur.
Bien que les documents soient applicables à tous les types de systèmes interactifs, ils ne couvrent pas les spécificités de tous les contextes d’utilisation, tels que les systèmes critiques pour la sécurité et le travail collaboratif.
Ergonomija medsebojnega vplivanja človek-sistem - 100. del: Pregled standardov ISO 9241 za ergonomijo, povezano s programsko opremo (ISO/TR 9241-100:2023)
Standard ISO 9241-100:2010 uporabnikom standardov v zvezi z ergonomijo, povezano s programsko opremo, omogoča prepoznavanje standardov za ergonomijo, ki so pomembni zlasti za razvoj programske opreme, pridobitev pregleda nad vsebino standardov za ergonomijo, povezano s programsko opremo, razumevanje vloge standardov za ergonomijo, povezano s programsko opremo, tako pri določanju zahtev za uporabnike kot pri načrtovanju in vrednotenju uporabniških vmesnikov ter razumevanje povezav med različnimi standardi.
Standardi za ergonomijo, povezano s programsko opremo, se uporabljajo za vse komponente programske opreme interaktivnega sistema, ki vplivajo na uporabnost, vključno z aplikacijsko programsko opremo (vključno s spletnimi aplikacijami), operacijskimi sistemi, vdelano programsko opremo, orodji za razvoj programske opreme in podpornimi tehnologijami.
General Information
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Standards Content (Sample)
SLOVENSKI STANDARD
01-november-2023
Ergonomija medsebojnega vplivanja človek-sistem - 100. del: Pregled standardov
ISO 9241 za ergonomijo, povezano s programsko opremo (ISO/TR 9241-100:2023)
Ergonomics of human-system interaction - Part 100: Overview of ISO 9241 software
ergonomic standards (ISO/TR 9241-100:2023)
Ergonomie der Mensch-System-Interaktion - Teil 100: Überblick über Normen zur
Software-Ergonomie (ISO/TR 9241-100:2023)
Ergonomie de l'interaction homme-système - Partie 100: Introduction aux normes
relatives à l'ergonomie des logiciels (ISO/TR 9241-100:2023)
Ta slovenski standard je istoveten z: CEN ISO/TR 9241-100:2023
ICS:
13.180 Ergonomija Ergonomics
35.180 Terminalska in druga IT Terminal and other
periferna oprema IT peripheral equipment
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
CEN ISO/TR 9241-100
TECHNICAL REPORT
RAPPORT TECHNIQUE
April 2023
TECHNISCHER REPORT
ICS 13.180; 35.180 Supersedes CEN ISO/TR 9241-100:2011
English Version
Ergonomics of human-system interaction - Part 100:
Overview of ISO 9241 software ergonomic standards
(ISO/TR 9241-100:2023)
Ergonomie de l'interaction homme-système - Partie Ergonomie der Mensch-System-Interaktion - Teil 100:
100: Vue d'ensemble des normes ISO 9241 relatives à Überblick über Normen zur Software-Ergonomie
l'ergonomie des logiciels (ISO/TR 9241-100:2023) (ISO/TR 9241-100:2023)
This Technical Report was approved by CEN on 10 March 2023. It has been drawn up by the Technical Committee CEN/TC 122.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2023 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TR 9241-100:2023 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (CEN ISO/TR 9241-100:2023) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN ISO/TR 9241-100:2011.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
Endorsement notice
The text of ISO/TR 9241-100:2023 has been approved by CEN as CEN ISO/TR 9241-100:2023 without
any modification.
TECHNICAL ISO/TR
REPORT 9241-100
Second edition
2023-03
Ergonomics of human-system
interaction —
Part 100:
Overview of ISO 9241 software
ergonomic standards
Ergonomie de l’interaction homme-système —
Partie 100: Vue d’ensemble des normes ISO 9241 relatives à
l’ergonomie des logiciels
Reference number
ISO/TR 9241-100:2023(E)
ISO/TR 9241-100:2023(E)
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
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or ISO’s member body in the country of the requester.
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Phone: +41 22 749 01 11
Email: copyright@iso.org
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Published in Switzerland
ii
ISO/TR 9241-100:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Overview of ISO 9241 software ergonomic standards . 2
5 Executive summaries of ISO software ergonomic standards . 5
5 .1 I S O 9241-11:2018 . 5
5 . 2 I S O 9241-13:19 98 . 5
5 . 3 I S O 9241-14:19 97 . 7
5 .4 I S O 9241-110 :2020 . 7
5 . 5 I S O 9241-112:2017 . 8
5 . 6 I S O 9241-125:2017 . 9
5 .7 I S O/ T S 9241-126:2019 . 10
5 . 8 I S O 9241-129:2010 . 11
5 .9 I S O 9241-143:2012 .12
5 .10 I S O 9241-15 4:2013 . 13
5 .11 I S O 9241-161:2016 . 15
5.12 IS O 9241-171:2008 . . 16
5 .13 I S O 9241-210 :2019 . 17
5 .14 I S O 9241-220 :2019 . 18
6 Standards under development .19
Annex A (informative) Additional guidance beyond the ISO 9241-1XX family .21
iii
ISO/TR 9241-100:2023(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee
SC 4, Ergonomics of human-system interaction, in collaboration with the European Committee for
Standardization (CEN) Technical Committee CEN/TC 122, Ergonomics, in accordance with the
Agreement on technical cooperation between ISO and CEN (Vienna Agreement).
This second edition cancels and replaces the first edition (ISO/TR 9241-100:2010), which has been
technically revised.
The main changes are as follows:
— overview of the ISO 9241 series updated;
— text edited and added to;
— new Figure 1 added.
A list of all parts in the ISO 9241 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
ISO/TR 9241-100:2023(E)
Introduction
The purpose of this document is to provide concise descriptions of the parts of the ISO 9241 series that
provide requirements and recommendations for the ergonomic design of software-based interactive
systems. It includes descriptions of all the current parts in the ISO 9241-1XX family of documents,
which are specifically directed at software, together with descriptions of ISO 9241-11, ISO 9241-210
and ISO 9241-220, which address the concept of usability, human-centred design and human-centred
design processes, respectively.
It also informs the reader about upcoming documents that are currently under development.
The adoption of a human-centred approach to the development of products and systems and the
application of the requirements and recommendations contained in the ISO 9241-1XX family of
documents helps prevent users from experiencing usability problems, such as:
— additional unnecessary steps not required as part of the task;
— misleading information;
— insufficient and poor information on the user interface;
— navigational limitations during use;
— inefficient error recovery.
The documents contain guidance at the levels of:
— principles, e.g. “conformity with user expectations” (ISO 9241-110:2020, 5.3);
— general recommendations, e.g. “The interactive system should use cultural and linguistic conventions
for presentation, input and control that the users are familiar with” (ISO 9241-110:2020, 5.3.3.1);
— guidance specific to a thematic subject, e.g. “If sounds need to be used in different countries or
cultures, or will be presented to individuals speaking different languages, then the sounds should
be culturally appropriate” (ISO/TS 9241-126:2019, 6.1.11).
NOTE Currently, when people phone someone whose line is in use, they hear a different signal in
different countries.
The documents do not specify “standardized solutions” in terms of conventions, for example, “the title
bar of a window in focus is coloured blue” or “the push button 'OK' is always placed to the left of the push
button 'Cancel'.” Such “industry
...
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