CEN ISO/TR 25060:2023

SLOVENSKI STANDARD
01-april-2024
Sistemi in programska oprema - Zahteve za kakovost in vrednotenje sistemov in
programske opreme (SQuaRE) - Splošni okvir za skupni industrijski format (CIF)
za podatke, povezane z uporabnostjo (ISO/TR 25060:2023)
Systems and software engineering - Systems and software Quality Requirements and
Evaluation (SQuaRE) - General framework for Common Industry Format (CIF) for
usability-related information (ISO/TR 25060:2023)
System und Software-Engineering - Qualitätskriterien und Bewertung von Systemen und
Softwareprodukten - Allgemeines Industrieformat (CIF) zur Gebrauchstauglichkeit:
Rahmen für die Dokumentation von Informationen zur Gebrauchstauglichkeit (ISO/TR
25060:2023)
Ingénierie des systèmes et du logiciel - Exigences de qualité et évaluation des systèmes
et du logiciel (SQuaRE) - Cadre général pour le format industriel commun (CIF)
concernant les informations relatives à l'utilisabilité (ISO/TR 25060:2023)
Ta slovenski standard je istoveten z: CEN ISO/TR 25060:2023
ICS:
35.080 Programska oprema Software
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.

CEN ISO/TR 25060
TECHNICAL REPORT
RAPPORT TECHNIQUE
April 2023
TECHNISCHER REPORT
ICS 35.080 Supersedes CEN ISO/IEC TR 25060:2017
English Version
Systems and software engineering - Systems and software
Quality Requirements and Evaluation (SQuaRE) - General
framework for Common Industry Format (CIF) for
usability-related information (ISO/TR 25060:2023)
Ingénierie des systèmes et du logiciel - Exigences de System und Software-Engineering - Qualitätskriterien
qualité et évaluation des systèmes et du logiciel und Bewertung von Systemen und Softwareprodukten
(SQuaRE) - Cadre général pour le format industriel - Allgemeines Industrieformat (CIF) zur
commun (CIF) concernant les informations relatives à Gebrauchstauglichkeit: Rahmen für die Dokumentation
l'utilisabilité (ISO/TR 25060:2023) von Informationen zur Gebrauchstauglichkeit (ISO/TR
25060:2023)
This Technical Report was approved by CEN on 28 February 2023. It has been drawn up by the Technical Committee CEN/TC
122.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,
Poland, Portugal, Republic of North Macedonia, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye and
United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION

EUROPÄISCHES KOMITEE FÜR NORMUNG

CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2023 CEN All rights of exploitation in any form and by any means reserved Ref. No. CEN ISO/TR 25060:2023 E
worldwide for CEN national Members.

Contents Page
European foreword . 3

European foreword
This document (CEN ISO/TR 25060:2023) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
This document supersedes CEN ISO/IEC TR 25060:2017.
Any feedback and questions on this document should be directed to the users’ national standards
body/national committee. A complete listing of these bodies can be found on the CEN website.
Endorsement notice
The text of ISO/TR 25060:2023 has been approved by CEN as CEN ISO/TR 25060:2023 without any
modification.
TECHNICAL ISO/TR
REPORT 25060
First edition
2023-04
Systems and software engineering —
Systems and software Quality
Requirements and Evaluation
(SQuaRE) — General framework for
Common Industry Format (CIF) for
usability-related information
Ingénierie des systèmes et du logiciel — Exigences de qualité et
évaluation des systèmes et du logiciel (SQuaRE) — Cadre général
pour le format industriel commun (CIF) concernant les informations
relatives à l'utilisabilité
Reference number
ISO/TR 25060:2023(E)
ISO/TR 25060:2023(E)
© ISO 2023
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting on
the internet or an intranet, without prior written permission. Permission can be requested from either ISO at the address below
or ISO’s member body in the country of the requester.
ISO copyright office
CP 401 • Ch. de Blandonnet 8
CH-1214 Vernier, Geneva
Phone: +41 22 749 01 11
Email: copyright@iso.org
Website: www.iso.org
Published in Switzerland
ii
ISO/TR 25060:2023(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
3.1 Terms related to usabililty . 2
3.2 Terms related to interaction and interface . 4
3.3 Terms related to products . 6
3.4 Terms related to processes . . 7
4 A general framework for usability-related information . 8
4.1 Common Industry Formats (CIFs) for usability-related information . 8
4.2 Intended users and uses of usability-related information items . 8
4.3 Situations in which the usability-related information items apply . 8
4.3.1 General . 8
4.3.2 Acquisition situation . 9
4.3.3 Development situation . 9
4.3.4 Maintenance situation . 9
4.4 Process independence . 9
4.5 Relationship to human-centred design (HCD) as described in ISO 9241-210 . 9
4.6 Iteration based on new insights . 11
5 Usability-related information items .11
5.1 General . 11
5.2 Context of use description (ISO/IEC 25063) . 11
5.3 User needs report (ISO/IEC 25064) .12
5.4 User requirements specification (ISO 25065) .12
5.5 User-system interaction and user interface specification .13
5.6 Types of evaluation reports . 14
5.6.1 Evaluation report (ISO/IEC 25066) . 14
5.6.2 Quantitative usability test report (ISO/IEC 25062) .15
5.6.3 Field data report . 15
Annex A (informative) Typical representations for information items within a CIF .17
Bibliography .19
iii
ISO/TR 25060:2023(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www.iso.org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to
the World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT), see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee
SC 4, Ergonomics of human-system interaction, in collaboration with the European Committee for
Standardization (CEN) Technical Committee CEN/TC 122, Ergonomics, in accordance with the
Agreement on technical cooperation between ISO and CEN (Vienna Agreement).
This first edition cancels and replaces ISO/IEC TR 25060:2010, which has been technically revised.
The main changes are as follows:
— Information on the ISO 2506X family of documents has been updated.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.
iv
ISO/TR 25060:2023(E)
Introduction
The purpose of this document is to define a framework and consistent terminology for the specification
and evaluation of the usability of an interactive system. Specifying and evaluating usability assists
those developing and acquiring interactive systems. This document describes a framework that defines
a set of information items as part
...