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CEN

CEN/TC 447/WG 2 - Performance assessment

Performance assessment

General Information

Status
Active
Work Field
Information technology
Parent
CEN/TC 447 - Services - Procurement, contracts and performance assessment
Standardization Organization
ICS
Directive
Mandate
50
CEN
EN 17371-3:2020(Main)
Provision of services - Part 3: Management of Performance Measurement - Guidance on the mechanism to measure performance as part of service contracts
SIST EN 17371-3:2020

This document provides guidance on setting up the mechanism for Performance Measurement management as a part of an entire service contract.
This document is applicable to:
a)   Service buyers and service providers regardless of type, size or the nature of the services;
b)   Service providers who may be inside or outside the service buyers’ organization; and
c)   Any interested parties who are directly or indirectly involved in or affected by a procurement process.
This document is not applicable to business-to-consumer (B2C) service contracts or for works contracts.
NOTE 1   ‘Works contracts’ are contracts that have as their object the execution, or both the design and execution, of a work are not covered. Contracts having as their object only the design of a work are covered.
NOTE 2   ‘Work’ means the outcome of building or civil engineering works taken as a whole which is sufficient in itself to fulfil an economic or technical function.

  • Standard
    34 pages
    English language
    e-Library read for
    1 day
50

Frequently Asked Questions

CEN/TC 447/WG 2 is a Working Group within the European Committee for Standardization (CEN). It is named "Performance assessment". This committee has published 1 standards.

CEN/TC 447/WG 2 develops CEN standards in the area of Information technology. Currently, there are 1 published standards from this working group.

The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.

A Working Group in CEN is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.