CEN/TC 447/WG 6 - Servitization
Servitization
General Information
Frequently Asked Questions
CEN/TC 447/WG 6 is a Working Group within the European Committee for Standardization (CEN). It is named "Servitization". This committee has published 1 standards.
CEN/TC 447/WG 6 develops CEN standards in the area of Information technology. Currently, there are 1 published standards from this working group.
The European Committee for Standardization (CEN) is a public standards organization that brings together the national standardization bodies of 34 European countries. CEN provides a platform for developing European Standards (ENs) and other technical documents in relation to various products, materials, services, and processes, supporting the European Single Market.
A Working Group in CEN is a specialized group responsible for developing standards or technical work within a defined scope. These bodies bring together international experts to create consensus-based standards that support global trade, safety, and interoperability.
This document establishes the widely accepted definitions and concepts of servitization and advanced services to facilitate communication between industry stakeholders. It provides a framework that explains the breadth of the organizational transformation process required to develop an advanced services business model. lt also provides guidance on how to envision advanced services and the requirements for their effective delivery through servitization.
Case studies for advanced services and servitization are provided in Annex A and Annex B.
Although the concepts of advanced services and servitization have originated in a manufacturing context, the standard is equally applicable to other product-based organizations of any size that seek to provide any type of advanced services.
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