CEN/TC 320/WG 11 - Furniture removal activities

This standard specifies the minimum qualitative and quantitative rules and characteristics of the provision of a furniture removal service, the service specifications of the furniture removal service being defined in prEN 12522-1. The standard also specifies the requirements for a quality approach.

This standard specifies the minimum qualitative and quantitative rules and characteristics of a furniture removal service.  It also specifies the principles which govern the general conditions of contract of the furniture removal service within the most appropriate legal and contractual framework within each of the member states.

This document specifies the requirements for a furniture removal service and its provision and the general terms and conditions of contract subject always to any applicable national legislation, licensing or contractual constraints.
This document applies only to furniture removal services for private individuals where the contract is entered into by an individual or by an employer or relocation agent when the latter requires the moving of personal property, generally consisting of non-commercial property and/or property which is in current use.