ISO/IEC 19770-8:2020

INTERNATIONAL ISO/IEC
STANDARD 19770-8
First edition
2020-01
Information technology — IT asset
management —
Part 8:
Guidelines for mapping of industry
practices to/from the ISO/IEC 19770
family of standards
Reference number
ISO/IEC 19770-8:2020(E)
©
ISO/IEC 2020

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ISO/IEC 19770-8:2020(E)

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© ISO/IEC 2020
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
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ISO/IEC 19770-8:2020(E)

Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 Guidance for creating mappings . 2
5 Mapping structure requirements . 3
5.1 Overview . 3
5.2 Bi-directional mapping . 3
5.3 Objective, description and structure of each source document . 3
5.4 Background information about the source documents and their requirements . 3
5.5 Electronic version of tables . 4
5.6 High-level mapping . 4
5.7 Detailed mapping . 4
5.8 Required level of mapping detail . 4
Annex A (normative) Mapping templates to/from ISO/IEC 19770-1:2017 .6
Annex B (normative) Mapping templates to/from ISO/IEC 19770-1:2012 . 9
Annex C (informative) Interactions with JTC 1/SC 7/WG 21 .15
Bibliography .17
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ISO/IEC 19770-8:2020(E)

Foreword
ISO (the International Organization for Standardization) and IEC (the International Electrotechnical
Commission) form the specialized system for worldwide standardization. National bodies that
are members of ISO or IEC participate in the development of International Standards through
technical committees established by the respective organization to deal with particular fields of
technical activity. ISO and IEC technical committees collaborate in fields of mutual interest. Other
international organizations, governmental and non-governmental, in liaison with ISO and IEC, also
take part in the work.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for
the different types of document should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/ directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject
of patent rights. ISO and IEC shall not be held responsible for identifying any or all such patent
rights. Details of any patent rights identified during the development of the document will be in the
Introduction and/or on the ISO list of patent declarations received (see www .iso .org/ patents) or the IEC
list of patent declarations received (see http:// patents .iec .ch).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso .org/
iso/ foreword .html.
This document was prepared by Joint Technical Committee ISO/IEC JTC 1, Information technology,
Subcommittee SC 7, Software and systems engineering.
A list of all parts in the ISO/IEC 19770 series can be found on the ISO website.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/ members .html.
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Introduction
This document defines formats and gives requirements and guidelines on the creation of documents
describing the relationships between ISO/IEC 19770-1 and industry practices. The documents are
referred to as “mapping documents” throughout the rest of this document.
The intention of this document is that the formats defined are applicable to a wide range of industry
practices, including both those published by standards bodies, industry organizations or software
publishers, and those defined in a unique manner within organizations.
The formats defined in this document support “bidirectional mappings”, where both the industry
practice can be mapped to ISO/IEC 19770-1, and ISO/IEC 19770-1 can be mapped to the industry
practice. It is expected that many mappings incorporate both aspects for clarity and convenience.
To the extent this document refers to ISO/IEC 19770-1:2012 it supports and builds on, the information
contained in Annex C of that standard. ISO/IEC 19770-1:2012, Annex C contains mapping information
to and from industry best practice guidance that referenced the following sources:
1) International Association of IT Asset Managers (IAITAM) Best Practice Library;
2) Two documents from the Association of SAM Assessment and Certification (SAMAC) based in Japan;
3) The Information Systems Audit and Control Association (ISACA) Control Objectives for Information
and Related Technology CobiT 4.1® framework, used with permission of ISACA/ITGI [www .isaca
.org] ©1996-2007 ITGI.
Having this information available no doubt simplifies the learning curve in the adoption of
ISO/IEC 19770-1 and enhances its visibility. However, experience with this information highlighted
several issues with distributing this information in an annex to ISO/IEC 19770-1, namely:
1) the authors of the source information release revisions and updates in a very different manner, and
on a very different schedule, from the update cycle of International Standards;
2) much of the source information is protected as Intellectual Property with copyright, trademarks
or sometimes even patents. Getting the permission to quote this information in an International
Standard is often tedious, time-consuming and difficult;
3) including references and URLs to external resources in an International Standard is at best
unstable, and at worst open to abuse.
This document seeks to ameliorate these issues by taking a different approach, by merely defining
formats, guidance and other resources for the creation of these “mappings documents”, and relying on
the authors of the source information or a related party to create the mappings documents themselves —
which then generally remain under their change control. The document also provides guidance on how
the originators and authors should interact with JTC 1/SC 7/WG 21 during this process if they choose
to do so — such an interaction is not mandatory for using the information in this document. However,
guidance on a number of optional styles of interaction is given, and such an interaction is encouraged.
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INTERNATIONAL STANDARD ISO/IEC 19770-8:2020(E)
Information technology — IT asset management —
Part 8:
Guidelines for mapping of industry practices to/from the
ISO/IEC 19770 family of standards
1 Scope
This document defines requirements, guidelines, formats and approaches for use when producing a
mapping document that defines how industry practices map to/from the ISO/IEC 19770 series.
This edition is focused solely on mappings to/from both the second edition of ISO/IEC 19770-1 that was
published in 2012, or the third edition of ISO/IEC 19770-1 that was published in 2017. However, the title
of this document is deliberately more general as it is expected that future editions of this document also
include mapping frameworks related to other parts of the ISO/IEC 19770 series.
In this document where reference is made to ISO/IEC 19770-1 without the specification of an edition
number or a publication year, then the text applies to all editions of ISO/IEC 19770-1.
2 Normative references
The following documents are referred to in the text in such a way that some or all of their content
constitutes requirements of this document. For dated references, only the edition cited applies. For
undated references, the latest edition of the referenced document (including any amendments) applies.
ISO/IEC 19770-5, Information technology — IT asset management — Part 5: Overview and vocabulary
3 Terms and definitions
For the purposes of this document, the terms and definitions given in ISO/IEC 19770-5 and the
following apply.
ISO and IEC maintain terminological databases for use in standardization at the following addresses:
— ISO Online browsing platform: available at http:// www .iso .org/ obp
— IEC Electropedia: available at http:// www .electropedia .org/ org
3.1
mapping document
document that relates ISO/IEC 19770-1 and an existing industry practice
Note 1 to entry: The formats in this document support both mapping the industry practice to ISO/IEC 19770-1:2012
or ISO/IEC 19770-1:2017, and mapping ISO/IEC 19770-1:2012 or ISO/IEC 19770-1:2017 to the industry practice. It
is expected that many mappings incorporate both aspects for clarity and convenience.
3.2
source document
ISO/IEC 19770-1 or document defining an existing industry practice
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4 Guidance for creating mappings
While each mapping is by definition created with a specific purpose in mind, the following is some
general guidance on creating a mapping to a specific industry practice:
1) Be clear about the scope to be addressed by the mapping, and document both the present scope and
how and by whom the mapping will be maintained.
2) Take an incremental approach to the creation of the mapping: begin with items that are the simplest
and/or most important for the organization involved, and items that are at the highest level and/or
provide immediate improvements. Aim to expand the scope over time.
3) Be clear about the high-level purpose of creating the mapping. The purpose can include the
following:
a) to aid in creating an optimized IT asset management scheme that for business reasons has to
follow other industry guidance as well as ISO/IEC 19770-1;
b) to serve as a basis for benchmarking an existing IT asset management scheme against other
schemes;
c) to highlight areas that may not be addressed by an existing asset management scheme and/or
industry best practice guidance that may be relevant to the goals of the organization;
d) to define a customized subset of ISO/IEC 19770-1 that is aligned with the existing industry
best practice guidance in order for the two documents together to serve as the basis for a new
asset management scheme that is customized to the needs of a specific organization or part of
an organization, or sector;
e) to document an existing management scheme based on the industry best practice for
communication with suppliers and/or customers using the terminology and definition with
which they may already have some familiarity;
f) to simplify the learning curve for the adoption of ISO/IEC 19770-1 with the industry and/or a
specific organization;
g) to provide a marketing advantage for the organization in relation to its peers.
4) Identify the goals of the industry best practice guidance that may be enhanced by the existence of
the mapping, such as:
a) IT governance, through simplified benchmarking;
b) risk management and quality management, through the use of tools designed to support
ISO/IEC 19770-1;
c) user training and education, through the use of existing materials based on ISO/IEC 19770-1.
5) Identify the uses to which the information generated by an existing management scheme aligned
with the industry best practice guidance may be enhanced by the existence of the mapping, such as:
a) activities invoking external parties such as license compliance audits;
b) financial and resource management;
c) service-level definition and management.
6) Provide support for the existing organizational and/or legal structures that support the industry
practice, such as:
a) networks of partner organizations that administer, implement, support or enforce the industry
practice;
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b) training programmes and materials, and accreditation & certification schemes, related to the
industry practice.
5 Mapping structure requirements
5.1 Overview
It is assumed that the intended user of the mapping document (be they in the corporate world,
academia, or elsewhere) already has access to the original source documents being mapped (i.e. both
ISO/IEC 19770-1 and the industry practice). It is not the objective of the mapping document to substitute
for the need of the user to reference both source documents. Rather, the only objective of the mapping
document is to address the specific question of which elements in one source are mapped against which
elements in the other source.
In development of mapping in accordance with this document it could be desirable to interact with
the ISO/IEC Working Group which originated ISO/IEC 19770-1. Annex C provide guidelines for such
interactions.
The mapping document is a working tool for the user. As such it should be formatted and worded for the
maximum ease of use. Specific mapping requirements are provided in the following subclauses.
5.2 Bi-directional mapping
Many-to-many relationships are expected between the various elements of ISO/IEC 19770-1 and the
various elements of the industry practice. To maximize clarity and usefulness to the user, any mapping
of the industry practice against ISO/IEC 19770-1 should be bi-directional, i.e. include both of the
following components:
a) a full listing of all elements in ISO/IEC 19770-1 in their original order, and next to each element a
listing of those corresponding elements (one or more) in the industry practice;
b) a full listing of all elements in the industry practice in their original order, and next to each element
a listing of those corresponding elements (one or more) in ISO/IEC 19770-1.
Only the combination of the above two mappings may fully address the various use cases relevant to
the user.
5.3 Objective, description and structure of each source document
The mapping document shall include an overview of each of the mapped source documents, including
the objective, scope, approach and organization.
5.4 Background information about the source documents and their requirements
The following information shall be included in the mapping document:
a) information required of a software asset management scheme by ISO/IEC 19770-1, including the
scope, governance, tier supported, etc.;
b) information about the industry practice, including the governing body, version/edition, release
date, copyright information, release process for new/updated versions, applicable URLs, etc.
c) information about the organization/individual preparing the mapping, including the identification
of the governing body (if not an individual), relationship of the organization preparing the mapping
to any of the source documents, release date of the mapping, release process for future updates of
the mapping, applicable URLs, etc.
A list of other mappings available between each source document and other standards/industry
practices should be included where known. For example, if the mapping is against COBIT, the mapping
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document shall list all the other standards and/or industry practices known to have a mapping to
COBIT available.
5.5 Electronic version of tables
All tables in this document shall also be made available in an editable electronic format and shall be
available through a publicly-accessible URL at http:// standards .iso .org/ iso -iec/ 19770/ -8/ ed -1.
5.6 High-level mapping
An overview of the main concepts in each source document shall be included and contrasted (as
applicable).
A discussion of each of the main sections/areas in each source document shall be included and
contrasted (as applicable).
See also the guidance in item 3) of Clau
...