EN ISO 27501:2019
(Main)The human-centred organization - Guidance for managers (ISO 27501:2019)
The human-centred organization - Guidance for managers (ISO 27501:2019)
This document is intended to be used within organizations that embrace and intend to implement the principles of human centredness outlined in ISO 27500.
This document is intended to provide requirements and recommendations on the human factors and ergonomics approach to achieving a successful and sustainable human-centred organization. It outlines managers' responsibilities ranging from organizational strategy to development of procedures and processes enabling human centredness, and the implementation of those procedures and processes.
This document provides requirements and recommendations for managers and the actions to be taken in order for an organization to achieve human centredness.
This document can be used:
a) by managers to understand and improve human-centred aspects of their activities;
b) by managers to identify how their staff can improve human-centred aspects of their activities;
c) to provide a basis for training managers how to be human-centred;
d) to provide a basis for organizations to evaluate the performance of managers.
It is not a management systems standard. Nor is it intended to prevent the development of standards that are more specific or more demanding.
Die menschzentrierte Organisation - Anleitung für Führungskräfte (ISO 27501:2019)
Dieses Dokument ist für den Gebrauch durch Organisationen vorgesehen, die sich die in ISO 27500 beschriebenen Grundsätze der Menschzentriertheit zu eigen machen und umsetzen wollen.
Dieses Dokument soll Anforderungen festlegen und Empfehlungen für die Arbeitswissenschaft und den ergonomischen Ansatz für eine erfolgreiche und nachhaltige menschzentrierte Organisation geben. Es erläutert die Verantwortlichkeiten der Führungskräfte von der Organisationsstrategie bis hin zur Entwicklung von Verfahren und Prozessen, die die Menschzentriertheit und die Umsetzung dieser Verfahren und Prozesse ermöglichen.
Dieses Dokument legt Anforderungen und Empfehlungen für Führungskräfte und die Maßnahmen fest, die ergriffen werden müssen, damit eine Organisation das Ziel erreicht, den Menschen in den Mittelpunkt zu stellen (Menschzentriertheit).
Dieses Dokument kann wie folgt angewendet werden:
a) von Führungskräften, um menschzentrierte Aspekte ihrer Tätigkeiten zu verstehen und zu verbessern;
b) von Führungskräften, um zu identifizieren, wie ihre Mitarbeiter menschzentrierte Aspekte ihrer Tätigkeiten verbessern können;
c) als Grundlage zur Schulung von Führungskräften darin, wie sie menschzentriert agieren können;
d) als Grundlage für Organisationen zur Bewertung der Leistung von Führungskräften.
Dieses Dokument ist keine Managementsystemnorm. Es ist auch nicht dazu bestimmt, die Entwicklung von Normen, die spezifischer oder anspruchsvoller sind, zu verhindern.
Organisme centré sur l'humain - Lignes directrices pour les dirigeants (ISO 27501:2019)
Le présent document est destiné à être utilisé au sein des organismes qui adoptent et qui ont l'intention d'appliquer les principes de l'approche centrée sur l'humain décrits dans l'ISO 27500.
Le présent document a pour objectif de fournir des exigences et recommandations visant à créer efficacement et durablement un organisme centré sur l'humain sur la base d'une approche orientée sur les facteurs humains et sur l'ergonomie. Il décrit les responsabilités des dirigeants, celles-ci couvrant aussi bien la stratégie organisationnelle que l'élaboration et la mise en œuvre de procédures et processus centrés sur l'humain.
Le présent document établit des exigences et des recommandations à l'attention des dirigeants concernant les mesures qu'ils doivent prendre afin de permettre à un organisme d'adopter une approche centrée sur l'humain.
Le présent document peut être utilisé:
a) par les dirigeants, pour comprendre et améliorer les aspects de leurs activités centrés sur l'humain;
b) par les dirigeants, pour identifier la manière dont leur personnel peut améliorer les aspects de leurs activités centrés sur l'humain;
c) pour fournir aux dirigeants une base de formation à l'approche centrée sur l'humain;
d) pour fournir aux organismes une base d'évaluation des performances de leurs dirigeants.
Il ne s'agit pas d'une norme traitant des systèmes de management. De même, le présent document ne vise pas à empêcher l'élaboration de normes plus spécifiques ou plus contraignantes.
Organizacija, osredotočena na človeka - Smernice za vodje (ISO 27501:2019)
Ta mednarodni standard vsebuje zahteve in priporočila za vodje ergonomije, povezane z različnimi vrstami organizacijskih dejavnosti.
Ta mednarodni standard ni standard s področja sistema vodenja. Ni namenjen ali primeren za namene certificiranja ali uporabo v zakonodaji ali pogodbenih odnosih.
Ta mednarodni standard ni namenjen za preprečevanje razvoja nacionalnih standardov, ki so bolj specifični ali zahtevni.
General Information
Standards Content (Sample)
SLOVENSKI STANDARD
01-september-2019
Organizacija, osredotočena na človeka - Smernice za vodje (ISO 27501:2019)
The human-centred organization - Guidance for managers (ISO 27501:2019)
Die menschzentrierte Organisation - Anleitung für Führungskräfte (ISO 27501:2019)
Organisme centré sur l'humain - Lignes directrices pour les dirigeants ISO 27501:2019)
Ta slovenski standard je istoveten z: EN ISO 27501:2019
ICS:
03.100.30 Vodenje ljudi Management of human
resources
2003-01.Slovenski inštitut za standardizacijo. Razmnoževanje celote ali delov tega standarda ni dovoljeno.
EN ISO 27501
EUROPEAN STANDARD
NORME EUROPÉENNE
March 2019
EUROPÄISCHE NORM
ICS 13.180
English Version
The human-centred organization - Guidance for managers
(ISO 27501:2019)
Organisme centré sur l'humain - Lignes directrices Die menschzentrierte Organisation - Anleitung für
pour les dirigeants (ISO 27501:2019) Führungskräfte (ISO 27501:2019)
This European Standard was approved by CEN on 15 February 2019.
CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this
European Standard the status of a national standard without any alteration. Up-to-date lists and bibliographical references
concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN
member.
This European Standard exists in three official versions (English, French, German). A version in any other language made by
translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management
Centre has the same status as the official versions.
CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia,
Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania,
Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and United Kingdom.
EUROPEAN COMMITTEE FOR STANDARDIZATION
COMITÉ EUROPÉEN DE NORMALISATION
EUROPÄISCHES KOMITEE FÜR NORMUNG
CEN-CENELEC Management Centre: Rue de la Science 23, B-1040 Brussels
© 2019 CEN All rights of exploitation in any form and by any means reserved Ref. No. EN ISO 27501:2019 E
worldwide for CEN national Members.
Contents Page
European foreword . 3
European foreword
This document (EN ISO 27501:2019) has been prepared by Technical Committee ISO/TC 159
"Ergonomics" in collaboration with Technical Committee CEN/TC 122 “Ergonomics” the secretariat of
which is held by DIN.
This European Standard shall be given the status of a national standard, either by publication of an
identical text or by endorsement, at the latest by September 2019, and conflicting national standards
shall be withdrawn at the latest by September 2019.
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. CEN shall not be held responsible for identifying any or all such patent rights.
According to the CEN-CENELEC Internal Regulations, the national standards organizations of the
following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria,
Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia,
France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland,
Turkey and the United Kingdom.
Endorsement notice
The text of ISO 27501:2019 has been approved by CEN as EN ISO 27501:2019 without any modification.
INTERNATIONAL ISO
STANDARD 27501
First edition
2019-02
The human-centred organization —
Guidance for managers
Organisme centré sur l'humain — Lignes directrices pour les
dirigeants
Reference number
ISO 27501:2019(E)
©
ISO 2019
ISO 27501:2019(E)
© ISO 2019
All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may
be reproduced or utilized otherwise in any form or by any means, electronic or mechanical, including photocopying, or posting
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Published in Switzerland
ii © ISO 2019 – All rights reserved
ISO 27501:2019(E)
Contents Page
Foreword .iv
Introduction .v
1 Scope . 1
2 Normative references . 1
3 Terms and definitions . 1
4 The human-centred organization and ergonomics . 4
4.1 The seven principles of a human-centred organization . 4
4.2 Ergonomics/human factors . 5
5 Stakeholders and management levels . 6
5.1 Stakeholders and value co-creation . 6
5.2 Change of perspective: Internal customers and external employees . 7
5.3 Management responsibilities . 7
6 Strategic planning and human-centred activities . 8
7 Management responsibilities in a human-centred organization .10
7.1 General .10
7.2 Organizational policies .11
7.3 Organizational activities .11
7.3.1 General.11
7.3.2 Integration .11
7.3.3 Planning .12
7.3.4 Operations management .12
7.4 Consideration of Individual differences, usability, and accessibility .13
7.4.1 General.13
7.5 Communication .13
7.5.1 General.13
7.5.2 Open and transparent communications .13
7.5.3 Effective communications .14
8 Conformance .14
Annex A (informative) .15
Annex B (informative) .19
Bibliography .27
ISO 27501:2019(E)
Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technical
committee has been established has the right to be represented on that committee. International
organizations, governmental and non-governmental, in liaison with ISO, also take part in the work.
ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of
electrotechnical standardization.
The procedures used to develop this document and those intended for its further maintenance are
described in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for the
different types of ISO documents should be noted. This document was drafted in accordance with the
editorial rules of the ISO/IEC Directives, Part 2 (see www .iso .org/directives).
Attention is drawn to the possibility that some of the elements of this document may be the subject of
patent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of
any patent rights identified during the development of the document will be in the Introduction and/or
on the ISO list of patent declarations received (see www .iso .org/patents).
Any trade name used in this document is information given for the convenience of users and does not
constitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms and
expressions related to conformity assessment, as well as information about ISO's adherence to the
World Trade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see www .iso
.org/iso/foreword .html.
This document was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 1,
General ergonomics principles.
Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www .iso .org/members .html.
iv © ISO 2019 – All rights reserved
ISO 27501:2019(E)
Introduction
This document is based on ISO 27500, which explains to executive board members the principles that
enshrine the values and beliefs that make an organization human-centred. The term human-centred
is used to reflect that organizations not only have an impact on their customers (the users of their
products and services), but also on other stakeholders, including their employees, their families, and
the wider community. ISO 27500 explains seven principles of human centredness, which are:
— capitalize on individual differences as an organizational strength;
— make usability and accessibility strategic business objectives;
— adopt a total system approach;
— ensure health, safety and wellbeing are business priorities;
— value personnel and create meaningful work;
— be open and trustworthy; and
— act in socially responsible ways.
Although it is recognized that organizations establish their governance systems based on a set o
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