ISO/IEC 18598:2016

ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data
exchange and applications
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ISO/IEC 18598
Edition 1.0 2016-09
INTERNATIONAL
STANDARD
Information technology –
Automated infrastructure management (AIM) systems – Requirements, data

exchange and applications
INTERNATIONAL
ELECTROTECHNICAL
COMMISSION
ICS 35.200 ISBN 978-2-8322-3665-9

– 2 – ISO/IEC 18598:2016 © ISO/IEC 2016
CONTENTS
FOREWORD . 4
INTRODUCTION . 5
1 Scope . 6
2 Normative references. 6
3 Terms, definitions and abbreviations . 6
3.1 Terms and definitions . 6
3.2 Abbreviations . 9
4 Conformance . 10
5 Automated infrastructure management (AIM) systems . 10
5.1 Functional elements . 10
5.2 System requirements . 10
5.3 Functional requirements . 10
5.3.1 Documentation and maintenance of information within AIM software . 10
5.3.2 Management and usage of information within AIM software . 11
5.3.3 Integrity of information within AIM software . 11
5.4 Functional recommendations . 12
6 AIM solutions: business benefits . 12
6.1 General . 12
6.2 Intrinsic benefits of stand-alone AIM systems . 12
6.2.1 Accurate documentation . 12
6.2.2 Asset management . 12
6.2.3 Capacity management . 13
6.2.4 Change management . 13
6.2.5 Incident management . 13
6.3 Extrinsic benefits of AIM when linked with other business information and
network management systems . 14
6.3.1 General . 14
6.3.2 IT-related systems . 14
6.3.3 Building management systems . 16
6.3.4 Data centre infrastructure management (DCIM) . 17
6.3.5 Configuration management database (CMDB) applications . 18
7 AIM solutions: Data exchange framework . 19
7.1 General . 19
7.2 Data exchange format and protocols . 19
7.3 Commands . 19
7.4 Common data model definition . 21
7.4.1 General . 21
7.4.2 Element reference ID . 21
7.4.3 Element and attribute definitions . 21
7.4.4 Containment rules and hierarchy . 27
Annex A (informative) Hierarchy and containment rules . 28
Annex B (informative) Field descriptions . 30
Annex C (normative) Implementation requirements and recommendations . 31
C.1 General . 31
C.2 Design . 31

C.3 Specification . 31
C.3.1 Business, operational and system requirements . 31
C.3.2 Integration requirements for data exchange with other applications . 32
C.3.3 System test plan . 32
C.4 Installation . 32
C.5 Operation . 32
Annex D (informative) Optional lower level data exchange framework . 33
Bibliography . 34

Figure 1 – Example of a helpdesk work flow integrated with an AIM system . 15
Figure 2 –Relationship between AIM systems and CMDB applications . 19
Figure A.1 – Spaces . 28
Figure A.2 – Telecommunications equipment . 28
Figure A.3 – Work orders . 29

Table 1 – Work order management commands . 20
Table 2 – Asset management . 20
Table 3 – Alarms and events . 20
Table 4 – Circuit tracing . 20
Table 5 – Attribute key . 21
Table 6 – Connectivity . 22
Table 7 – Premises/space . 22
Table 8 – Furniture . 22
Table 9 –Telecommunications equipment . 23
Table 10 – Organizational Element . 25
Table 11 – Work Order . 25
Table 12 – Work Order Task . 26
Table 13 – Event . 26
Table 14 – Alarm . 26
Table B.1 – AIM software fields . 30
Table D.1 – Port level . 33
Table D.2 – Port level work actions . 33

– 4 – ISO/IEC 18598:2016 © ISO/IEC 2016
INFORMATION TECHNOLOGY –
Automated infrastructure management (AIM) systems –
Requirements, data exchange and applications

FOREWORD
1) ISO (the International Organization for Standardization) and IEC (the International Electrotechnical Commission)
form the specialized system for worldwide standardization. National bodies that are members of ISO or IEC
participate in the development of International Standards through technical committees established by the
respective organization to deal with particular fields of technical activity. ISO and IEC technical committees
collaborate in fields of mutual interest. Other international organizations, governmental and non-governmental,
in liaison with ISO and IEC, also take part in the work. In the field of information technology, ISO and IEC have
established a joint technical committee, ISO/IEC JTC 1.
2) The formal decisions or agreements of IEC and ISO on technical matters express, as nearly as possible, an
international consensus of opinion on the relevant subjects since each technical committee has representation
from all interested IEC National Committees and ISO member bodies.
3) IEC, ISO and ISO/IEC publications have the form of recommendations for international use and are accepted
by IEC National Committees and ISO member bodies in that sense. While all reasonable efforts are made to
ensure that the technical content of IEC, ISO and ISO/IEC publications is accurate, IEC or ISO cannot be held
responsible for the way in which they are used or for any misinterpretation by any end user.
4) In order to promote international uniformity, IEC National Committees and ISO member bodies undertake to
apply IEC, ISO and ISO/IEC publications transparently to the maximum extent possible in their national and
regional publications. Any divergence between any ISO, IEC or ISO/IEC publication and the corresponding
national or regional publication should be clearly indicated in the latter.
5) ISO and IEC do not provide any attestation of conformity. Independent certification bodies provide conformity
assessment services and, in some areas, access to IEC marks of conformity. ISO or IEC are not responsible
for any services carrie
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